Cancellation Policy
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Effective Date: 08-Aug-24
At WALTER we strive to ensure a smooth and satisfactory shopping experience for our customers. If you need to cancel your order, please review our cancellation policy below.
1. Information We Collect
- Before Shipping: You may request to cancel your order before it has been shipped. To do so, please contact our customer service team as soon as possible. Provide your order number and the reason for cancellation. We will make every effort to process your request promptly.
- After Shipping: Once an order has been shipped, it cannot be cancelled. If you wish to return the item after receiving it, please contact our customer service team for instructions on how to return the product.
2. Cancellation Requests
To request a cancellation, please contact us via:
- Email: info@dkb-marketplace.com
- Phone: 14236184137
Please include your order number and any relevant details in your cancellation request to help us process it efficiently.
3. Refunds
If your cancellation request is approved before the order is shipped, we will issue a full refund to the original payment method. You will receive a confirmation email once the refund has been processed.
4. Exceptions
- Custom or Personalized Items: Orders for custom or personalized items cannot be cancelled once the order is confirmed.
- Sale Items: Items purchased during a sale or promotion may have different cancellation terms. Please review the sale terms for specific details.
Contact Us
For any questions or concerns regarding our cancellation policy, please reach out to our customer service team. We are here to assist you and ensure your satisfaction with our products and services.
Walter Boatwright
318 marilyn Dr jasper TN 37347
info@dkb-marketplace.com
14236184137
