Faq's

We offer standard and expedited shipping options. Orders typically ship within [x] business days. Standard shipping usually takes [x] business days, while expedited shipping can take [x] business days. You’ll receive a tracking number once your order has shipped so you can monitor its progress.

Yes, we do offer international shipping. Shipping times and costs vary depending on the destination. For more details on international shipping rates and delivery times, please contact our customer service team.

We accept returns within 30 days of receipt for unused and unworn items. To initiate a return, please contact our customer service team to obtain a return authorization. Items must be returned in their original packaging with all tags attached. Please note that return shipping costs are the responsibility of the customer.

To exchange an item, please return the original item following our return policy and place a new order for the desired item. We cannot process exchanges directly; however, we’re happy to assist with any questions you have regarding the return and new purchase.

We strive to ensure all orders are correct and arrive in perfect condition. If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. Provide your order number and details of the issue, and we will assist you in resolving the problem promptly.

To help you find the perfect fit, we provide a detailed size guide on our product pages. For assistance with measurements or sizing, please refer to our size chart or contact our customer service team for personalized help.

Once an order is placed, we process it quickly to ensure prompt shipping. If you need to make changes or cancel your order, please contact us as soon as possible. While we cannot guarantee changes or cancellations once the order is in process, we will do our best to accommodate your request.

For any questions or concerns, you can reach our customer service team via email at info@dkb-marketplace.com or by phone at 14236184137 . Our team is available Monday through Friday from [X] AM to [X] PM (EST).

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